Privacy Policy

tv999 Privacy Policy — Your Information is Completely Safe With Us

This page clearly explains how every piece of information you provide on tv999 is collected, used, and protected. We believe transparency is the best policy.

Last Updated: January 2026
Fully in Bengali
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This Privacy Policy tv999applies to all services and platforms of -. By using the site, you are considered to have accepted this policy.

1. What Types of Information We Collect

When you register and use tv999's services, we collect various types of information. This data falls into two main categories — what you provide directly and what we collect automatically.

Information Provided Directly:

  • Full name, date of birth, and gender
  • Mobile number and email address
  • Residential Address
  • National ID or passport number (collected during KYC verification)
  • Mobile banking number (bKash, Nagad, Rocket)

Automatically collected information:

  • IP Address & Device Information
  • Browser type and operating system
  • Time spent on site and list of pages visited
  • Cookies & Session Data
  • Transaction history and gaming activity

2. How We Collect Information

Tv999 collects your information through various methods. Every method is transparent and carried out with your knowledge. We never collect data secretly or through unethical means.

Method Description
Registration Form Information you provide when opening an account
KYC Verification National ID information for identity verification
Payment Processing Mobile banking details used during deposits and withdrawals
Cookies & Tracking Automatically collected to improve your experience on the site
Support communications Live chat or email correspondence records
Third Parties From payment gateway or fraud detection partners

3. How We Use Your Information

Tv999 uses collected data only for legitimate and specific purposes. No information is used for unrelated or excessive purposes. Our core purposes are:

  • Account Management: For registration, login, and account verification.
  • Payment Processing: To process deposits and withdrawals securely.
  • KYC Verification: To prevent access by minors and fraudsters.
  • Customer Support: To help resolve your issues quickly.
  • Security Assurance: To prevent fraud, money laundering, and cyberattacks.
  • Personalized Experience: To show you games and offers tailored to your preferences.
  • Legal Obligations: To comply with local and international laws.
  • Promotional Communications: To keep you informed about new offers and bonuses (you can opt out at any time).
What We Never Do

Selling your data, sharing it with advertisers, or passing it to third parties without your consent — these are strictly against tv999's policy.

4. Information Sharing & Disclosure

Tv999 does not generally share your personal information with third parties. However, there are specific situations where limited sharing becomes necessary:

  • Payment Processors: For processing transactions via bKash, Nagad, and Rocket.
  • Fraud Prevention Agencies: To detect suspicious transactions.
  • Law Enforcement: In response to a court order or legal claim.
  • Technology Service Providers: For hosting and security service providers operating under our privacy agreement.

Whenever data is shared with third parties, it is limited to the minimum necessary and is governed by strict confidentiality agreements. We never sell or transfer your full data for commercial purposes.

5. Cookies Policy

Tv999 uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser that help remember your login details and speed up page loading.

Cookie Types Purpose Duration
Essential Cookies Maintaining login sessions and ensuring account security Deleted at end of session
Functional Cookies Remembering language preferences and settings 30 days
Analytics Cookies Understanding Site Traffic & Usage Patterns 90 days
Marketing Cookies Showing Relevant Offers 60 days
Cookie Controls

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may cause some site features to stop working.

6. Data Retention Duration

Tv999 retains your data only for as long as necessary — no longer. All information is stored while your account remains active. After account closure, certain data may be kept for a specified period to meet legal obligations.

  • Transaction data: retained for a minimum of 5 years after account closure (in accordance with financial regulations).
  • KYC documents: 3 years after account closure.
  • Customer support conversations: 2 years.
  • Log files and technical data: 1 year.
  • Marketing preferences: until you withdraw your consent.

Once the designated retention period ends, data is securely deleted or anonymized.

7. Your Rights

As a tv999 member, you have certain rights over your personal data. We respect these rights and are committed to responding to any request you make.

Right to Access Your Data

You can request to view the information we hold about you.

Right to Rectification

You may request corrections to any inaccurate or incomplete information.

Right to Erasure

You may request the deletion of your data under certain conditions.

Right to Restrict Processing

You may request that we restrict the processing of your data in certain circumstances.

Right to Data Portability

You can receive your data in a structured, portable format.

Right to Object

You may object to the use of your data for marketing or profiling purposes.

Exercise Your Rights

To exercise any of the above rights, contact our support team at: [email protected] — we typically respond within 7 business days.

8. Children's Privacy

Tv999 is strictly for individuals aged 18 and above. We do not intentionally collect data from anyone under 18. Age verification is mandatory during registration.

If we discover that an account has been created by a minor, it will be closed immediately and all collected data will be securely deleted. Parents and guardians are encouraged to set appropriate controls on their children's devices.

9. Third-Party Links

Any third-party website links found on tv999 are entirely separate entities with their own privacy policies. By clicking those links, you are considered to have agreed to the terms of those respective sites.

Tv999 is not responsible for the privacy practices or content of third-party websites. It is always advisable to read their privacy policies before visiting any third-party site.

10. Policy Changes

Tv999 may update this Privacy Policy as needed. For significant changes, we will post a notice on the site and attempt to notify you via your registered email or mobile number.

Any changes to this policy take effect from the date they are published. Continued use of the site after that date constitutes acceptance of the updated policy. We recommend reviewing this page periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our dedicated privacy team will handle your matter with care.

Email Support

For any privacy-related matters, write to us at: [email protected] — we aim to respond within 48 hours.

Why is your information safe with tv999?

Our technical and policy safeguards that ensure your privacy

256-bit SSL Encryption

Every transaction and piece of personal information on tv999 is secured with 256-bit SSL encryption — bank-level security that makes unauthorized third-party access virtually impossible.

Two-Factor Authentication (2FA)

For added security, tv999 offers two-factor authentication. An OTP is sent to your mobile at login, so even if someone knows your password, they cannot access your account.

Your Data Is Never Sold

Tv999 never sells your personal information to advertisers or third parties. Your data is used solely to improve our services.

Secure Server Infrastructure

Our servers operate in internationally certified data centers with 24/7 security monitoring, firewalls, and regular security audits.

Minimal Data Collection Policy

Tv999 only collects information that is strictly necessary to provide our services. No excessive or unnecessary data is requested. This naturally minimizes any risk to your privacy.

KYC & Identity Protection

Your national ID information is stored in encrypted form and can only be accessed by authorized personnel for specific purposes.

Information We Protect

Full Name Mobile Number Email Address Payment Information Login Password KYC Documents Gaming History Transaction Records Support conversations Device Information Cookies Data

Join tv999 Safely

Your privacy is our top priority. Register today and enjoy Bangladesh's most trusted gaming platform.

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